Get help from the right team.

Start with your confirmation

1. 1
   Find the provider name

   Check the confirmation email, voucher or card statement for the company that accepted your booking.

2. 2
   Have the reference ready

   Keep the provider’s booking reference, traveller name and travel date to hand.

3. 3
   Use the provider’s official support

   Sign in on its website or use the help details printed in your confirmation.

Provider directory

Open the provider you used, then select its Help, Support or Manage booking option. These links take you to independent websites.

What Travel Extraordinaire can help with

We can explain how the planning experience works, clarify which link you followed, and correct information shown on our own pages. We cannot access a provider’s booking system, amend a reservation, issue a ticket, authorise a refund or make a supplier perform.

For client enquiries and help using our website, email enquiries@travelextraordinaire.co.za.

Urgent travel

If departure is close, use the emergency or same-day contact channel in the provider’s confirmation. For airline disruption, also check the operating airline’s official app, airport notices and service desk.